Senior IT Support Engineer

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Job description

As an IT Senior Support Engineer at our client, you are part of a team that excels in managing our technology platform, delivers efficient IT services and an outstanding customer experience, and by doing so enables increased productivity and business success.

IT plays a key role and they offer various IT solutions and services to support their clients in conducting clinical trials. The IT department consists out of 2 teams; the Technology & Services team that looks after our infrastructure and providing end-user support, and the Information & Solutions team looking after our business applications and business intelligence.

Our customers are highly skilled within their field of expertise and rely heavily on our technology platform, efficient IT services and an outstanding customer experience, yet also digital innovations that make a real difference for our clients. To enable business success, we are aiming for strategic yet flexible IT solutions and services that align well with business priorities.

Job requirements

  • Higher level of education / or degree in Computer Science, Information Technology, or related field;
  • 5+ years’ experience as an IT Technician, Infrastructure Analyst or similar;
  • Excellent verbal and written communication skills in both Dutch and English;
  • Familiar with Computerized System Validation methodologies;
  • Result oriented, objective driven, self-motivated;
  • Great team player as well as able to work independently;
  • Ability to handle multiple projects and timelines;
  • Excellent analytical, organizational and problem-solving skills;
  • Familiarity with 21 CFR – Part 11, GCP regulations and guidelines;
  • Industry certifications such as; ITIL, VMware, MCSA, Prince2 or similar;
  • Experience in the infrastructure space such as; Microsoft technologies including Cloud (365), VMware Virtualization, Linux Distros, NetApp Storage, Oracle Databases, HP ProCurve Network Switches, Sophos Firewalls, Proxy and OpenVPN;
  • Experience with technologies such as Agresso Unit4, Microsoft SharePoint, SalesForce, Alteryx, QlikView and Dell KACE is a plus.

Company profile

Our client is an internationally recognised academic leader and they are actively involved in the design, conduct, and interpretation of clinical trials. They offer end-to-end CRO services in specific therapeutic areas based on our scientific expertise.


  • A competitive salary in line with the industry;
  • An open culture in an innovative environment with lots of inspiring colleagues;
  • Good working conditions;
  • Travel reimbursement and a pension plan;
  • 30 leave days (pro rata for part-time workers);
  • A laptop and a smartphone (iPhone) with subscription;
  • Professional development opportunities.




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